Privacy Policy

Last updated: July 2026

Wildflower Connections ("we", "our" or "us") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website or engage our speech pathology services.

What information do we collect?

Depending on your interaction with Wildflower Connections, we may collect personal information including:

  • Your name

  • Email address

  • Phone number

  • Postal address

  • Date of birth

  • Emergency contact details

  • NDIS information (where applicable)

  • Referral information

  • Information about your communication, health, goals and support needs relevant to providing speech pathology services

  • Information you provide through our website, referral forms, emails or phone calls

Where appropriate, we may also collect information from parents, carers, support coordinators, medical practitioners or other health professionals with your consent or where otherwise permitted by law.

Why do we collect your information?

We collect personal information to:

  • Respond to enquiries

  • Process referrals

  • Provide speech pathology services

  • Develop collaborative therapy goals

  • Communicate regarding appointments

  • Prepare reports and clinical documentation

  • Manage invoicing and payments

  • Meet legal and professional obligations

  • Improve our website and services

We only collect information that is reasonably necessary for these purposes.

How do we collect your information?

We may collect information when you:

  • Complete a referral form

  • Contact us by email or phone

  • Submit an enquiry through our website

  • Attend speech pathology sessions

  • Complete questionnaires or assessments

  • Provide information during appointments

  • Communicate with us throughout service delivery

Information may also be provided by parents, carers, guardians, support coordinators, schools, health professionals or other providers where you have consented or where permitted by law.

How is your information stored?

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Information may be stored securely using trusted third-party providers that support the delivery of our services, including:

  • Squarespace (website)

  • Splose (practice management system)

  • Google Workspace (email and document management)

These providers maintain their own privacy and security practices.

Who do we share your information with?

Your information will only be shared where necessary to provide services, where you have provided consent, or where required or authorised by law.

This may include:

  • Parents or guardians (where appropriate)

  • Support coordinators

  • Plan managers

  • Medical practitioners

  • Allied health professionals

  • Schools or educational settings

  • Other service providers involved in your care

We will not sell or rent your personal information to third parties.

Website analytics and cookies

Our website may use cookies and analytics tools, such as Google Analytics, to better understand how visitors use our website and improve the user experience.

Cookies may collect information such as your browser type, device, pages visited and time spent on our website. This information is generally aggregated and does not identify you personally.

Most web browsers allow you to manage or disable cookies through your browser settings.

Third-party websites

Our website may contain links to external websites.

Wildflower Connections is not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

Accessing or correcting your information

You may request access to the personal information we hold about you or ask us to correct inaccurate or outdated information.

To make a request, please contact us using the details below.

Making a privacy complaint

If you believe your privacy has not been handled appropriately, please contact us so we can work with you to resolve your concerns.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in legislation, professional requirements or our services.

The most current version will always be available on our website.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Wildflower Connections

Email: jess@wildflowerconnections.org

Website: www.wildflowerconnections.org